Do you want to add a new store to your Bridge subscription? To do this you can:

1. Log in to Headset




2. Go to Bridge > Manage > Manage Accounts
    

3. Click on "Invite Account" in the upper right corner of the screen
    

4. A window will pop up to allow you to enter the Retail store info to invite:
   
   
   
   
   Retail Store Location - Search function to find Headset connected Retailers to invite - Store names will appear as they are set up in the Headset system
   Account Name - The store name as you wish to see it appear in Bridge and on all of your reports
   Account Representative - Assign one of your Bridge users to the account as the representative
   Vault Key - If you are utilizing our Vault services, you have the option to enter the Vault Key at the time of the invitation. If you are not subscribed to or using Vault services, that field can be left blank.
    

5. **Please Note** - When using the search function to find the store you wish to invite, if the store is not showing up there, chances are it is not a Headset connected Retailer and would not be a possible Bridge connection yet. Please ensure you're selecting the store you wish to invite from what populates in this search function to ensure a proper link and connection.
   
   
   
    

6. Optional: you can send this article to your retail contact so they know how to accept the invites: https://help.headset.io/kb/article/110-accepting-vendor-invitations-to-connect/

* For Retailers already connected to Headset, invitations take up to 24 business to get to your contact. This delay allows time for our support team to set up the back-end connections required for the data to flow from the retail POS to your Bridge subscription.

* If your retail partner is NOT currently connected to Headset you can send them to the following link to sign up for the program: 

https://www.headset.io/bridge-connect

Managing Your Connections: 

From the Manage Accounts dashboard, you can view and manage your current connections. 

Using the filters at the top, you can sort your connections by Invitation Status and Account Representative. 

Connection Status Definitions: 

Active - Currently and actively connected on your Bridge Subscription

Pending - Invitation has been sent and received by the Retail store - awaiting their repsonse to the connection request ( approved or denied )

Canceled - Store has either been removed from the Bridge subscription per the client's request or the Retail partner has severed/denied the request to connect